Records Management (RM), also known as Records Information Management or RIM, is the professional practice or discipline of controlling and governing what are considered to be the most important records of an organization throughout their life cycles, which includes from the time such records are conceived through to their eventual disposal.
This work includes identifying, classifying, prioritizing, storing, securing, archiving, preserving, retrieving, tracking and destroying of records. RM is an important part of the governance, risk and compliance aspects of any organization since it is the evidence of activities undertaken.
Our training will enable you to acquire skills for RM such as terminology, media, types, life cycle, classification, electronic records managment and emerging issues.
Branding is a fundamental marketing stratergy that carries a defined purpose and promise to consumers of products or services of an organisation. A good brand tells a story, is easily understood by the audience and delivers benefits.
Does your brand stand out? Does it stand up? Does it stand for something? Does your brand show what you do and say? How do people feel about your brand?
This training helps to answer these questions through the following topics which it covers:
- Brand strategy
- Brand Management process
- Guidelines to building strong brands
- Brand architecture
- Brand positioning, brand marketing, brand values, brand licensing, brand problems, brand protection.
Many people are often required to write reports on various tasks that they have undertaken in order for the information to be shared among stakeholders and to act as a basis for decision making. This involves:
- Undertaking the purposes of a report
- Planning a report
- Understanding the structure of a report
- Collecting information for a report
- Organising the information
- Using an appropriate style of writing
- Presenting information effectively
- Understand how to lay out your information in an appropriate way
- Writing the report
We shall also help you to understand:
- Different types of reports
- Stages in report writing
- Terms of reference
- Planning of report
- Structuring of report
- Style of writing
- Redrafting and cheking
Managers are always being called upon to make decisions on a wide range of issues on a daily basis. In order to make decisions based on facts, there is need to collect data and analyse it as the basis for such decisions.
This training will equip you with skills for data collection which includes processes like planning for data collection, methods of data collection, frequency of data collection, type of data, scoope of data.
It will also equip you with skills for data analysis including methods of data analysis, documentation and presentation of analysis and results of data analysis.
Disaster Risk Management aims to reduce the damage caused by natural hazards like:
- Droughts and cyclones through an ethic of prevention
It also reduces damage caused by fires, collapsing building, terrorism acts etc, all of which are due to human carelessness, activities or lapses.
Disaster often follow natural hazards. A disaster depends on how much impart a hazard has on society and the environment. The scale of the impart in turn depends on the choices we make for our lives and for our environment. Each decision and actiion makes us more vulnerable to disasters - or more resilient to them.
Disaster risk management is the concept and practice of reducing risks through systematic efforts to analyse and reduce the casual factors of disasters. Reducing exposure to hazards, lessening vulnerability of people and property, wise managment of land and the environment, and improving preparedness and early warning for adverse events are all examples of disaster risk reduction. Disaster risk managment includes disaster management, disaster mitigation and disaster preparedness.
The more organizations, understand risk and vulnerability, the better equipped they will be to mitigate disasters when they strike and save more lives.
Our training will take you through all the steps in disaster preparedness.
There are various needs in a starting or expanding organization (Capital technology, labor, land / premises, communal support, legitimacy, etc.). But the right mix of resources is not always available. There is therefore need to have strategies to mobilise the required support for any such necessary resources.
Resource mobilization is actually a process of raising different types of support for your organization. As said above, it can include both cash and in-kind support. Our training in Resource Mobilization will help you tackle issues related to the above and any other unforseen challenges.
This training will take you through the path of moving from a project idea, to a successful project proposal which you can submit to financiers or donors.
To make a good projec proposal, one requires to collect ideas, to update them on current undertakings and to make a request for support in the development or implementation of a project. The training is interactive and the trainers have long experience. The stage of developing such a proposal are covered in detail.
Project Planning & Management, then, is the application of knowledge, skills and techniques to execute projects effectively. It's a strategic competency for organizations, enabling them to tie project results to business goals - and thus, better compete in their markets. Project management processes fall into five groups:
- Monitoring, Controlling and Closing
Project management knowledge draws on many, areas. But project management brings a unique focus shaped by the goals, resources and schedule of each project. The value of that focus is proved by the rapid, worldwide growth of project management. Our training gives you adequate knowledge to manage projects.
Integrated Waste Management is a system of waste disposal that include separating materials according to type, and finding the best use for discarded products, which may or not include depositing them in a landfill or a dumpsite. For example, the goal of waste management programme is to find alternative destinations for at least half of the waste collected. These alternatives will include recycling some materials through an approved programme, and reusing some materials as well.
An integrated waste management program will not only handle household waste, but many other types of waste as well. Special route may specifically pick up industrial waste, which may have different requirements as far as treatment and disposal is concerned. Medical waste, also known as bio hazardous material, as well as pharmaceutical waste, will also be picked up in a special way. This helps to protect workers, as well as to reduce pollution and meet certain envitonmental standards outlined by the National Environmental Management Authority (NEMA). Other topics covered in detail are:
- Integrated Waste Management Systems
- Best Recycling Centers
- Recycle Plastics
- Recyling Products
- Industrial Recycling
- Integrated System
- Recycling Bags
- Medical Disposal
- Hazard waste Disposal
- Recycling Disposal
- We have two modules for this training, one for 5 days and another for 3 weeks, depending on the target audience.
The following topics are covered in thi course and will help individual refocuss their thinking to meet individual challenges:
- How to Think Critically
- Developing your intuition
- Expanding your zone
- Benefits of regular exercise
- Improving your memory
- Motivating yourself
- Overcoming Adversity
- Emotional Intelligence
- Overcome Fear of Failure
- Life lessons
- Building self-confidence
- Self-Confidence Action Plan and relationship reality check
Fire Safety is one the most difficult thing to control despite our increased ability to create and manage our environment. It is a fact that approximately 70% of all businesses that suffer from a major fire fail within 3 years. Most of them do not even re-open. Workplace fires do happen and knowledge of what to do should a fire occur in your work are can prevent damage and save lives.
All fires can be controlled provided the organization has the right equipment and skilled people to use them. Topics covered in this program include:
- Fundamentals of firefighting
- Immediate safety of the individual
- Calling the fire Department
- Attacking the fire if safe to do so
- Evacuation if necessary
- Types of workplace fires most likely to occur
- Firefighting equipment in the office
- Operational details of different pieces of firefighting equipment
- Details of portable fire extinguishers
- Personal safety
- Prevention of fire
- Assessment of most likely hazards
This training is about customer support and customer service for those who have already purchased goods or service from your firm. It has been established that true customer care will revolutionise your business.
Business that champion the cutomer and support the community are always sure of survival. Often asked questions are:
- Do you treat customers the way you would have liked to be treated
- Do your customers leave with a feel good experience?
- Do you know that every satisfied customer is your free advertiser?
- We will give you the basics, including customer service attitudes, dealing with angry customers and even customer care secrets.
The Balanced Scorecard (BSC) is a strategic performance management tool that focuses on various overall performance indicators, often including customer perspective, internal-business processes, learning and growth and financials, to monitor progress toward organization's strategic goals.
Each major unit throughout the organization often establishes its own scorecard, which, in turn, is integrated with the scorecards of other units to achieve the scorecard of the overall organization.
It is a semi-standard structured report supported by proven design methods and automation tools that can be used by managers to keep track of the execution of activities by staff within their control and monitor the consequences arising from these actions.
This training will equip you with the necessary skills to analyze the four indicators in your organization. The mode of delivery will include case studies of organizations that have applied the BSC successfully.
Marketing Management focuses on the practical application of marketing skills and the management of a firm's marketing resources and activities. Globalization has led firms to market beyond their borders.
Marketers are often responsible for influencing the level, timing and composition of customer demand. In part, this is because the role of a marketing manager can vary significantly based on a business's size, corporate culture, and industry. Our training covers all aspects of marketing strategy and management in a highly competitive world.
Public Relations (PR) is the way organisations, companies and individuals communicate with the public and media. A PR specialist communicates with the target audience directly or indirectly through media with an aim to create and maintain a positive image and creata a strong relationship with the audience.
- Personal interactions
- Press releases
- Public appearances etc, as well as utilization of the World Wide Web.
A positive public image helps create a strong relationship with the customer which in turn increases sales.
Business is characterised by fierce competition and in order to win new customers and retain the existing ones, the firms have to distinguish themselves from the competition. But they also need to create and maintain a positive public image.
Our training will help create and maintain a good reputation and give you the skills, tools and techniques required for your firm's image.
Relationship Management aims to create a partnership between the organization and its audience rather than consider the relationship as merely transactional.
Consumers who feel that a business responds to their needs are more likely to continue using the products and services that a business offers. Additionally, maintaining a level of communication with consumers allows the business to identify potential sources of costly problems before they create a negative impact.
Relationship management can be between a business and its customers (Customer Relationship Management) and between a business and other business (Business Relationship Management). We train you to effectively carry out this importatnt aspect of business in your firm for the best results.
The management of your employees is central to the success of your business, to productivity, to profitability and to your bottom line.
Our trainers provide you with HR training to support internal management of your team. We shall get to your business, its culture and how it operates and we put objectives of your business at the center of the support we provide.
Our service is not only cost effective, but also personal because we know that one size does not fit all. We will ensure that your policies and procedures are up to date and that your business is compliant in terms of employment law, and other HR regulations.
Overall, we train on all issues of HR management, Compensation, Organization development, Board effectiveness, Talent management and Holistic health and stress management.
Team building refers to a wide range of activities, presented to businesses, schools, sports teams, religious or nonprofit organizations designed for improving team performance.
Team building can also refer to the process of selecting or creating a team from scratch.
People in every workplace talk about building the team, working as a team, and my team, but few understand how to create the experience of team work or how to develop an effective team. This training will equip delegates with tips for establishing successful teams.
Work environments tend to focus on individuals and personal goals, with reward & recognition singling out the achievements of individual employees. "How to create effective teams is a challenge in every organization.
Effective communication is all about conveying your messages to other people clearly and unambiguously.
Communication is a process of transferring information from one entity to another. Communication processes are sign-mediated interactions between at least two agents which share a repertoire of signs and semiotic rules. Communication is commonly defined as "the imparting or interchange of thoughts, opinions, or information by speech, writing, or signs.
This training will equip you with the skills to communicate effectively with your customers and other stakeholders.
Ethics is not about what we say or what we intend, it's about what we do. This is the heart of integrity – demonstrating a consistency between ethical principle and ethical practice. Integrity is a fundamental measure of character.
Your work ethic is important to your personal integrity and the integrity of the team. The training will equip delegates with the skills to give their all to whatever they have agreed to undertake in their organizations. It will also enable the delegates to influence others to give their all in the work place.
Entrepreneurship is the act of being an entrepreneur, which is a French word meaning "one who undertakes innovations, finance and business acumen in an effort to transform innovations into economic goods". This may result in new organizations or may be part of revitalizing mature organizations in response to a perceived opportunity.
The most obvious form of entrepreneurship is that of starting new businesses (referred as Startup Company); however, in recent years, the term has been extended to include social and political forms of entrepreneurial activity. When entrepreneurship is used to describe activities within a firm or large organization it is referred to as intra-preneurship and may include corporate venturing, when large entities spin-off organizations.
Apex Management Systems is commited to developing you to fit into the world of entrepreneurship.
For an organization, change management means defining and implementing procedures and / or technologies to deal with changes in the business environment and to profit from changing opportunities.
Change management is a systematic approach to dealing with change, both from the perspective of an organization and on the individual level. A somewhat ambiguous term, change management has at least three different aspects including:
- Adapting to change
- Controlling change, and effecting change. A proactive approach to dealing with change is at the core of all three aspects.
Organizations can best respond to the turbulent business environment by adaptation, either through establishing a structured methodology for responding to changes in the business environment (such as a fluctuation in the economy, or a threat from a competitor) or establishing coping mechanisms for responding to changes in the workplace (such as new policies, or technologies).
Through this training, you will be able to predict and adapt to change quickly in order to reap maximum benefits from the existing business conditions.
Leadership, a critical management skill, is the ability to motivate a group of people toward a common goal.
Leadership is influencing people to get things done to a standard and quality above their norm. It also involves people doing this willingly. It is a complex activity, which, as an element in social interaction involves the following:
- First, actors, both leaders and followers
- Second, it involves a process of influence
- Third component is a range of possible outcomes such as the achievement of goals, commitment of people to the goals, group cohesion enhancement and reinforcement of change of organizational culture.
The training will equip delegates with the skills to distinguish between a leader and a boss, including how to become a successful leader. It will also answer the question: Given a different situation, would an individual attain the same heights of leadership? This will entail elaboration of the various leadership styles.
"Governance" means: the process of decision-making and the process by which decisions are implemented (or not implemented). Governance can be used in several contexts such as:
- Corporate governance
- International governance
- National governance and local governance.
Good governance describes how public institutions conduct public affairs and manage public resources in order to guarantee the realization of human rights.
The training will focus on the characteristics of good governance, as well as how to achieve the ideal of good governance.